Funky Time Privacy Policy – Your Data, Protected

1. Introduction

This Privacy Policy explains how Funky Time ("we", "us", "our") collects, uses, stores and protects the personal information of users ("you", "your") who access the Funky Time platform at funkytime.vin or through the Funky Time mobile application.

We understand that privacy matters deeply to our users across Pakistan. When you create an account, make a deposit in PKR, play casino games, place a cricket bet or claim a promotion, you are trusting us with personal information. This policy is our commitment to handling that information with care, transparency and respect.

By registering an account or using the Funky Time platform, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your data as described here. This policy should be read alongside our Terms and Conditions.

2. Data We Collect

Funky Time collects personal data through several channels — account registration, ongoing platform use, payment processing and communications with our support team. The categories of data we collect include:

We do not collect sensitive personal data such as biometric data, health records or information about religious beliefs or political opinions. Identity documents submitted for verification (such as a CNIC copy) are handled through secure encrypted channels and are used only for verification purposes.

3. How We Use Your Data

Every piece of data Funky Time collects has a specific purpose. We do not collect data speculatively or hold information "just in case". The primary purposes for which we use your personal data are:

• Account management: Creating and maintaining your Funky Time account, processing your login, and personalising your experience on the Platform.
• Payment processing: Facilitating deposits in PKR through JazzCash, Easypaisa, Raast, bank transfer and cards, and processing withdrawal requests to your registered payment method.
• Identity verification: Confirming that you are who you say you are before processing significant withdrawals or when required by our fraud prevention procedures.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse and account takeover attempts.
• Customer support: Responding to your queries, resolving disputes and providing assistance with account issues.
• Responsible gaming: Monitoring usage patterns to identify potential signs of problematic gaming behaviour and to administer deposit limits, session reminders and self-exclusion requests.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players use the Platform and to prioritise improvements.
• Marketing communications: Sending promotional emails, push notifications and in-platform messages about bonuses and offers — only where you have not opted out of such communications.

4. Sharing Your Data

Funky Time does not sell your personal data to third parties. We may share your data with a limited set of trusted service providers and partners who assist us in running the Platform. In every case, these parties are contractually required to handle your data securely and only for the specific purpose for which it was shared.

Categories of third parties with whom your data may be shared include:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners require transaction reference data to process deposits and withdrawals. They receive only the data necessary to complete the transaction.
• Identity verification providers: Third-party KYC (Know Your Customer) services that assist with document verification and fraud screening.
• Technology and hosting providers: Cloud infrastructure and security service providers who host and protect Platform data.
• Game software providers: Casino game and sports betting software providers receive anonymised session data to facilitate gameplay. They do not receive your personally identifiable information.
• Analytics providers: Aggregated, anonymised platform usage data may be shared with analytics tools to support Platform improvement work.

We may also disclose your personal data if required to do so by applicable law, court order or regulatory authority, or where disclosure is necessary to protect the rights, property or safety of Funky Time, its users or the public.

5. Payment Data and Financial Information

Given the nature of the Funky Time platform, payment data requires particular attention. Here is how we handle the financial information associated with your account:

• All payment transactions are processed over encrypted connections (TLS). Payment data is never transmitted in plain text.
• Funky Time does not store full card numbers, CVV codes or mobile wallet PINs on its own servers. This data is handled directly by our payment processor partners who operate under their own strict security standards.
• We retain a reference to your payment method — such as the last four digits of a card or a masked JazzCash account number — to allow you to identify your payment methods within the Platform and to facilitate withdrawals back to the same method.
• Transaction records — including deposit amounts in PKR and withdrawal history — are retained as part of your account record for the purposes of dispute resolution, fraud prevention and regulatory compliance.
• You may only use payment methods that are registered in your own name. Deposits or withdrawals using third-party payment accounts are not permitted and may result in account suspension.

6. Cookies and Tracking Technologies

The Funky Time website and app use cookies and similar tracking technologies to make the Platform function correctly, to remember your preferences and to understand how users navigate the site. Here is a breakdown of the cookies we use:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without affecting Platform functionality.
• Preference cookies: Store your settings such as language preference and notification choices so you do not have to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how users interact with the Platform — pages visited, time spent, features used. This data is aggregated and does not identify individual users. It helps us improve the Platform experience.
• Performance cookies: Monitor Platform loading speed, error rates and technical performance to help our engineering team identify and resolve issues quickly.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, though some preference-based features may not function as expected. The Funky Time mobile app uses similar device-level identifiers for session management and analytics — these can be managed through your device's app permissions settings.

7. Data Retention

Funky Time retains your personal data for as long as your account is active and for a defined period after account closure. We do not hold data indefinitely — retention periods are set based on the purpose for which the data was collected and applicable record-keeping requirements.

• Active account data: Retained for the full duration your account remains open, plus a minimum of five years following account closure to support fraud investigations and dispute resolution.
• Transaction records: Financial transaction records including PKR deposits and withdrawals are retained for a minimum of five years following the transaction date.
• Identity verification documents: CNIC copies and other verification documents are retained for the duration of your account plus the minimum required retention period. Copies are securely deleted once the retention period expires.
• Support communications: Chat logs and email correspondence with our support team are retained for two years following the last communication.
• Marketing data: If you have opted out of all marketing communications and closed your account, marketing preference data is deleted once the broader account retention period has expired.

When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

8. Security Measures

Protecting your data is a technical and operational priority at Funky Time. The security measures we have in place include:

• Encryption in transit: All data exchanged between your device and the Funky Time Platform travels over TLS-encrypted connections. The padlock icon in your browser confirms this encryption is active during your session.
• Encryption at rest: Personal data stored on our servers is encrypted at the storage layer. Even in the unlikely event of unauthorised server access, data cannot be read without the decryption keys.
• Access controls: Only authorised Funky Time staff with a legitimate business reason can access personal data. Access is role-based, logged and reviewed regularly.
• Two-factor authentication: We strongly recommend enabling two-factor authentication (2FA) on your Funky Time account for an additional layer of login security.
• Fraud monitoring: Automated systems monitor account activity for suspicious patterns including unusual login locations, rapid withdrawal requests and other indicators of account compromise or fraudulent use.
• Regular security reviews: Our systems and processes undergo periodic internal and external security assessments to identify and address potential vulnerabilities.

9. Your Rights Over Your Data

As a user of the Funky Time platform, you have a number of rights regarding the personal data we hold about you. You can exercise any of these rights by contacting our support team through the live chat in the Platform or by email:

• Right to access: You may request a copy of the personal data we hold on your account. We will respond within a reasonable timeframe — typically within 30 days of receiving a verified request.
• Right to correction: If any of your personal data is inaccurate or out of date, you have the right to request that we correct it. For straightforward changes such as contact details, you can update these directly in your account settings.
• Right to deletion: You may request deletion of your personal data. Where we are legally or operationally required to retain certain records — such as transaction records for fraud prevention — we will inform you of which data cannot be deleted and the reason why.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
• Right to object to marketing: You can object to your data being used for direct marketing at any time. The simplest way to do this is through the notification settings in your account.

All data rights requests will be handled by our support team. We may need to verify your identity before processing a request to ensure we are disclosing or modifying data only to the rightful account holder.

10. Minors and Age Restrictions

The Funky Time platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm they meet the minimum age requirement, and identity verification may be requested to confirm this.

If we discover or have reasonable grounds to believe that personal data has been collected from a person under 18, that account will be suspended immediately, the data will be flagged for deletion and any funds associated with the account will be returned to the originating payment method following verification.

If you are a parent or guardian and believe your child has created a Funky Time account, please contact our support team immediately so we can take appropriate action. Please visit our Responsible Gaming page for more information on the tools available to manage gaming access.

11. Updates to This Privacy Policy

Funky Time may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable data protection standards, or improvements to how we explain our practices. The date at the top of this page always shows when the policy was last revised.

When we make material changes — meaning changes that significantly affect how we collect or use your personal data — we will notify registered users via email or through an in-platform notification before the changes take effect. For minor clarifications or corrections, we will simply update the page without individual notification.

Continued use of the Funky Time platform after updated terms have been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the Platform and contact support to request account closure and data deletion where applicable.

12. Contact Us About Privacy

If you have questions, concerns or requests related to this Privacy Policy or the personal data Funky Time holds about you, please reach out to our support team. We take privacy queries seriously and aim to respond to all written requests within 30 days.

• Live Chat: Available 24/7 within the Funky Time Platform — the fastest way to get a response.
• Email: [email protected] (plain text — not a clickable link)
• Response time: Email queries are typically answered within one business day for general questions and within 30 days for formal data rights requests.

For general questions about the Platform, payment methods, account setup and bonuses, the FAQ page is a good starting point and covers the most common queries from Pakistan players. For information on managing your gaming habits and using our self-exclusion and deposit limit tools, see the Responsible Gaming page.